Planeamento
Aulas TeóricoPráticas
Introduction and central concepts
Aula 1
- Definition of communication and activities involved in this process
- Communication skills vs. other personal skills (leadership, teamwork)
- The importance of communication skills in Engineering
- Challenges to communication
- Plagiarism: definition and its types
- How to prevent plagiarism and to correctly cite authors
Effective Feedback
Aula 2
- Feedback: Definition, scope and goals
- Feedback effectiveness: Characteristics and consequences of in/effective feedback
- Converting general feedback into specific feedback
- Feedforward: Definition
- Converting feedback into feedforward
- How to solicit effective feedback
Non-verbal communication
Aula 3
- Non-verbal communication: Definition, usage and its areas
- Mehrabian myth: Non-verbal vs. Verbal communication
- Consequences of inadequate non-verbal communication
- Non-Verbal communication good and bad practices
Active listening
Aula 4
- Active Listening: Definition, benefits and barriers
- How to promote active listening
- Verbal techniques of active listening - Paraphrasing, Clarification questions, verbalisation and summarization techniques
Public speaking in the IT world
Aula 5
- Public speaking: Definition
- Public Speaking Anxiety (PSA): Definition and impact on speech performance
- How to involve audience in presentations
- Importance of structure in presentations
- How to prepare a presentation
- How to use verbal and non-verbal communication in presentations
- How to end a presentation
Questioning techniques
Aula 6
- Importance and Goal of asking questions
- 3 types of questions (Open, closed and probing questions)
- Paraphrasing in questioning
- The Funnel technique
- How to use questioning in requirements gathering
Intrapersonal communication
Aula 7
- Intrapersonal communication: Definition and its impact in our lives and communication skills
- Negative intrapersonal communication: Definition and consequences
- How to minimize negative intrapersonal communication
