1. Introduction and central concepts

  1. Define communication

  2. Indicate the activities involved in the communication process

  3. Relate communication skills to other personal skills (leadership, teamwork)

  4. Demonstrate the importance of communication skills in Engineering

  5. List 4 challenges to communication (in relation to the sender - 2 internal and 2 external)

  6. Define plagiarism

  7. Distinguish accidental plagiarism from intentional plagiarism

  8. Implement strategies to prevent plagiarism

  9. Cite authors correctly

  10. Specify the consequences of using plagiarism - in the curricular unit, in IST and in ULisboa

 2. Effective Feedback

  1. Define feedback

  2. Describe the 2 main objectives of giving feedback

  3. List 5 characteristics of effective feedback

  4. Describe 3 consequences of giving ineffective feedback

  5. Differentiate general feedback from specific feedback

  6. Convert general feedback into specific feedback

  7. Define feedforward

  8. Distinguish feedback from feedforward

  9. Convert feedback into feedforward

  10.  Identify, select and implement 2 strategies to solicit effective feedback

 3. Non-verbal communication

  1. Define non-verbal communication

  2. Characterise 4 functions of non-verbal communication

  3. Discuss the role of non-verbal versus verbal communication (the Mehrabian myth)

  4. Characterise the consequences of inadequate non-verbal communication

  5. Distinguish the 7 areas of non-verbal communication

  6. Specify 1 good practice of each one of the 7 areas of non-verbal communication

  7. List 1 practice to avoid in each of the 7 areas of non-verbal communication

  8. Exemplify 3 good non-verbal communication practices

  9. Exemplify 3 non-verbal communication practices to avoid

  10. Identify strengths and areas for improvement in the use of non-verbal communication in yourself

4.  Active listening

  1. Define Active Listening

  2. Describe 4 benefits of using active listening in conversations

  3. Specify and characterise 4 non-verbal strategies that promote active listening

  4. State 4 verbal barriers to active listening

  5. State 4 non-verbal barriers to active listening

  6. Characterise the 4 verbal strategies for active listening

  7. Identify and use reformulation/paraphrase in conversations

  8. Identify and use clarification questions

  9. Identify and use the verbalisation of emotions

  10. Identify and use summarisation

5.  Public speaking in the IT world

  1. Define public speaking

  2. Indicate 3 purposes of doing a presentation

  3. Define public speaking anxiety (PSA)

  4. Discuss the role of PSA in a speaker's performance 

  5. Specify 3 different strategies to involve the audience in presentations

  6. Describe the importance of an adequate structure of the presentation

  7. Identify and apply 3 suitable methods for preparing a presentation

  8. Identify and apply 3 practices of appropriate non-verbal communication in presentations

  9. Identify 3 good uses of proper verbal communication in presentations

  10. Select and implement 3 effective strategies to end a presentation

6. Questioning techniques

  1. Describe the importance of asking questions in communication

  2. Discuss the role of asking questions in a professional context

  3. Distinguish 4 different types of questions

  4. Define, identify and use open questions

  5. Define, identify and use closed questions

  6. Define, identify and use probing questions

  7. Distinguish the different phases of the funnel technique

  8. Relate the funnel technique to requirements gathering

  9. Plan the order of questions appropriately based on the funnel technique

  10. Use the paraphrasing process appropriately

 7.  IT recruitment & Intrapersonal communication

  1. Identify the importance of the CV in a recruitment process

  2. Characterise 3 good practices in the construction of a CV, namely concerning the adequate number of pages, the presentation of multiple experiences and the description of personal competences 

  3. Describe 3 good practices of verbal communication when in an interview process

  4. Enunciate 3 good practices of non-verbal communication when in an interview process

  5. Discuss the current panorama in terms of salary values in technology jobs


  1. Define intrapersonal communication

  2. Relate intrapersonal communication with daily life

  3. Identify phrases used in negative intrapersonal communication

  4. Examine 2 consequences of the frequent use of negative intrapersonal communication

  5. Name 2 facilitating strategies to minimise the use of negative intrapersonal communication