1. Introduction and central concepts
Define communication
Indicate the activities involved in the communication process
Relate communication skills to other personal skills (leadership, teamwork)
Demonstrate the importance of communication skills in Engineering
List 4 challenges to communication (in relation to the sender - 2 internal and 2 external)
Define plagiarism
Distinguish accidental plagiarism from intentional plagiarism
Implement strategies to prevent plagiarism
Cite authors correctly
Specify the consequences of using plagiarism - in the curricular unit, in IST and in ULisboa
2. Effective Feedback
Define feedback
Describe the 2 main objectives of giving feedback
List 5 characteristics of effective feedback
Describe 3 consequences of giving ineffective feedback
Differentiate general feedback from specific feedback
Convert general feedback into specific feedback
Define feedforward
Distinguish feedback from feedforward
Convert feedback into feedforward
Identify, select and implement 2 strategies to solicit effective feedback
3. Non-verbal communication
Define non-verbal communication
Characterise 4 functions of non-verbal communication
Discuss the role of non-verbal versus verbal communication (the Mehrabian myth)
Characterise the consequences of inadequate non-verbal communication
Distinguish the 7 areas of non-verbal communication
Specify 1 good practice of each one of the 7 areas of non-verbal communication
List 1 practice to avoid in each of the 7 areas of non-verbal communication
Exemplify 3 good non-verbal communication practices
Exemplify 3 non-verbal communication practices to avoid
Identify strengths and areas for improvement in the use of non-verbal communication in yourself
4. Active listening
Define Active Listening
Describe 4 benefits of using active listening in conversations
Specify and characterise 4 non-verbal strategies that promote active listening
State 4 verbal barriers to active listening
State 4 non-verbal barriers to active listening
Characterise the 4 verbal strategies for active listening
Identify and use reformulation/paraphrase in conversations
Identify and use clarification questions
Identify and use the verbalisation of emotions
Identify and use summarisation
5. Public speaking in the IT world
Define public speaking
Indicate 3 purposes of doing a presentation
Define public speaking anxiety (PSA)
Discuss the role of PSA in a speaker's performance
Specify 3 different strategies to involve the audience in presentations
Describe the importance of an adequate structure of the presentation
Identify and apply 3 suitable methods for preparing a presentation
Identify and apply 3 practices of appropriate non-verbal communication in presentations
Identify 3 good uses of proper verbal communication in presentations
Select and implement 3 effective strategies to end a presentation
6. Questioning techniques
Describe the importance of asking questions in communication
Discuss the role of asking questions in a professional context
Distinguish 4 different types of questions
Define, identify and use open questions
Define, identify and use closed questions
Define, identify and use probing questions
Distinguish the different phases of the funnel technique
Relate the funnel technique to requirements gathering
Plan the order of questions appropriately based on the funnel technique
Use the paraphrasing process appropriately
7. IT recruitment & Intrapersonal communication
Identify the importance of the CV in a recruitment process
Characterise 3 good practices in the construction of a CV, namely concerning the adequate number of pages, the presentation of multiple experiences and the description of personal competences
Describe 3 good practices of verbal communication when in an interview process
Enunciate 3 good practices of non-verbal communication when in an interview process
Discuss the current panorama in terms of salary values in technology jobs
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Define intrapersonal communication
Relate intrapersonal communication with daily life
Identify phrases used in negative intrapersonal communication
Examine 2 consequences of the frequent use of negative intrapersonal communication
Name 2 facilitating strategies to minimise the use of negative intrapersonal communication