Bibliografia

Principal

• Fundamentals of Business Process Management: Marlon Dumas, Marcello La Rosa, Jan Mendling, Hajo A. Reijers 2013 Springer

Secundária

• BPMN Method and Style: A levels-based methodology for BPM process modelling and improvement using BPMN 2.0: Bruce Silver 2009 Cody-Cassidy Press
• Process Mining: Wil M.P. van der Aalst 2011 Springer
• Business Process Management: Mathias Weske 2012 Springer